📂 Help Categories
Choose the category that best matches your issue
Account
Registration, login, profile updates
Payment
Deposits, withdrawals, transaction history
Gaming
Game rules, betting guide, Live Casino
Bonus
Offers, promo codes, wagering requirements
App
Downloads, updates, technical issues
Security
Password, 2FA & Account Verification
👤 Account Opening & Management
Opening an account on b99game is simple — it only takes a few minutes
Go to Registration Page
Click the "Register" button in the top menu. Enter your active mobile number or email address — this will be your account identity.
Verify OTP
A 6-digit code will be sent to your registered number. Enter the code within 5 minutes. If you don't receive it, use the "Resend" option.
Complete Your Profile
Enter your real name, date of birth and address. Completing KYC verification raises your withdrawal limit and keeps your account secure.
Add payment method
Save your bKash, Nagad or Rocket number in your profile. Using the same number for both deposits and withdrawals speeds up the process.
🔐 Account Security Tips
Keep these tips in mind to keep your account secure
- Use a password of at least 8 characters — mix uppercase letters, lowercase letters, and numbers.
- Keep Two-Factor Authentication (2FA) enabled — it adds an extra layer of security to your account.
- Never share your password or OTP with anyone — no b99game employee will ever ask for it.
- Avoid logging in over public WiFi. Use a personal data network instead.
- Change your password regularly — updating it every 3 months is a good habit.
- If you notice any unfamiliar activity on your account, contact us via live chat immediately.
- Avoid saving your login details in the browser — especially on a shared device.
💳 Payment & Transaction Help
Deposit & withdrawal rules and processing times at a glance
Deposit Methods
b99gameMaking a deposit at is simple. You can get started with a minimum of ৳200 using any of the methods below:
- bKash: Merchant payment or Send Money — both work. Typically credited within 1–3 minutes.
- Nagad: Transfer directly from the payment option. Processed instantly.
- Rocket (DBBL): Send to the payment number — funds are credited to your account within 5 minutes.
- Net Banking: 10+ banks supported, including BRAC, Dutch-Bangla and Islami Bank. Processing may take 15–30 minutes.
Withdrawal Methods
No worries about withdrawing your winnings — b99gameWithdrawals at are fast and hassle-free:
- Minimum Withdrawal: ৳500 — per request.
- Daily Limit: Up to ৳5,00,000 for verified accounts.
- Processing Time: Average 5–15 minutes for bKash/Nagad/Rocket; 2–4 hours for bank transfers.
- Terms: If you use a bonus, the wagering requirements must be met. Full details are available on the Terms & Conditions page.
| Payment Methods | Minimum Deposit | Deposit Time | Minimum Withdrawal | Withdrawal Time | Charges |
|---|---|---|---|---|---|
| BKash | ৳200 | 1–3 minutes | ৳500 | 5–15 Minutes | Free |
| Nagad | ৳200 | Instant | ৳500 | 5–15 Minutes | Free |
| Rocket | ৳200 | 5 Minutes | ৳500 | 10–20 Minutes | Free |
| Net Banking | ৳500 | 15–30 minutes | ৳1,000 | 2–4 hours | Free |
What to Do If Your Deposit Is Delayed?
BDT deducted but not credited to your account? Take a screenshot of the payment and contact live chat with the transaction number. It is usually added manually within 15 minutes.
What if a withdrawal is rejected?
The most common reasons are an incomplete KYC verification or unmet bonus wagering requirements. Uploading your National ID to your profile resolves most issues.
🏏 Betting Guide — A Complete Guide for Beginners
New to betting on b99game? This guide is all you need to get started.
How Odds Work
b99game Uses decimal odds. The calculation is straightforward:
Total Return = Bet × Odds
Example: You bet ৳1,000 at odds of 2.50 — if you win, you receive ৳2,500 (profit of ৳1,500). The higher the odds, the greater the risk — and the greater the potential reward.
In Live Betting, odds shift constantly as the match unfolds — place your bets carefully and at the right moment.
Bet Type
- Single Bet: A bet placed on a single outcome in one match — the simplest option.
- Accumulator / Parlay: Multiple matches at once — higher potential returns, but higher risk too.
- Live Bet: Real-time betting while a match is in progress.
- Over/Under: Whether the total goals or runs will be over or under a specified number.
- Handicap Bet: A bet that gives the underdog a head start.
Betting Tips
- Instead of placing all your money on one match, split it into smaller bets.
- Start with sports you know — cricket or football.
- Don't bet on emotion — analyze the odds with a clear head.
- Set a budget and stick to it.
- Make it a habit to withdraw after a win — don't reinvest everything.
- Use b99game's statistics and trend tools to guide your decisions.
📱 App & Technical Issues
Common technical issues and quick fixes
Page Not Loading or Running Slowly
Clear your browser cache and cookies (Ctrl+Shift+Delete). Try a different browser — Chrome, Firefox, or Edge. Check your internet connection and restart your WiFi.
Live game keeps disconnecting
A minimum 5 Mbps connection is required for HD streaming. If you experience issues on mobile data, switch to WiFi. Try force-stopping the app and restarting it.
Can't Log In
Check your Caps Lock — passwords are case-sensitive. Your browser's autofill may insert an incorrect password; if so, type it in manually. If the problem persists, reset your password.
Android App Won't Install
Go to Phone Settings → Security → enable "Install from Unknown Sources", then try installing the APK again. iOS users can use the browser version instead.
🎁 Bonus & Rewards Guide
Everything you need to know about earning and using bonuses
Welcome Bonus (100% Match)
Automatically credited on your first deposit. Deposit ৳1,000 and your total balance becomes ৳2,000.
- Maximum bonus: up to ৳10,000.
- Wagering requirement: the total bonus amount must be wagered 15 times.
- Validity: Wagering requirements must be completed within 30 days of the bonus being credited.
Weekly Cashback
Get 10% cashback on your net weekly losses every Monday.
- Minimum loss: ৳1,000.
- Maximum cashback: ৳50,000.
- Cashback is withdrawable directly — no wagering requirements.
Referral Program
Refer a friend and earn 10% of their first deposit as a bonus. Up to ৳3,000 per referral.
🛡️ Responsible Gaming
B99game believes that playing for fun and staying safe are equally important.
Time & Budget Limits
You can set your own daily/weekly deposit limits and session time limits directly in your profile settings. Limits take effect immediately once set. You can lower them at any time, but increasing a limit requires a 24-hour waiting period.
Temporary pause
If you'd like to take a break from playing, use the "Self-Exclusion" option to pause your account for anywhere from 1 week to 6 months. Login will be completely disabled during this period.
Keep in Mind
Betting is for entertainment — not a source of income. Never bet with borrowed money. If you feel it's becoming a problem, reach out to our Responsible Gaming This page has a detailed guide and helpful links.
📞 Contact Support Directly
Reach the b99game support team through any of the channels below
Live Chat
Click the chat icon in the bottom-right corner of the site. Average response time: 3 minutes.
Active 24/7Email Support
Support@b99game.best — use this for detailed issues or to send documents.
Response within 4 hoursPhone Support
Call our Bangladesh helpline and speak directly in Bangla.
9:00 AM – 12:00 AMTelegram
Get updates and quick assistance on the official b99game Telegram channel.
Fast Updates❓ Help Center — FAQs
Questions our users ask most often